12. Shift handover

Choose one incident. Write a short note for the next shift. Report facts only; do not invent a solution.

Check: Can the next colleague tell what is known, what has actually been done and what still needs checking?

Exit ticket

One hotel job I understand better now is ___ because ___.

One useful sentence I can say to a guest is “___”.

Optional · One-minute role swap

The manager asks: “What do we know? What must we check? Who will update Ms Lee?” Answer in no more than three sentences.

💬 Next lesson: What Would You Do? — Conversation Cards