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The polite mistake
These employees sound helpful, but something important is wrong.
8. Find the hidden service error
Find the risky line. Write and practise a safer version.
| Guest | Employee | Your safer reply |
|---|---|---|
| I forgot my key to Room 601. | Here is a new key. You look familiar. | ________ |
| I have a serious nut allergy. Is this cake safe? | I think so. It looks like chocolate only. | ________ |
| The shower is leaking again. | Don’t worry. It will never happen again. | ________ |
| Is the airport transfer accessible for a wheelchair? | Of course. All taxis are the same. | ________ |
9. Service-language upgrade
| Too direct | Make it professional |
|---|---|
| Not my job. | ________ |
| Wait. | ________ |
| I don’t know. | ________ |
| It is fixed. (not checked) | ________ |
Support: Let me… / I’ll ask… / Could I check…? / I’ll update you…