ТГ.24А — Hotel Staff: The 09:15 Shift

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Who really runs the hotel?

The 09:15 Shift

A guest sees one hotel. Behind the scenes, eight different jobs work together. Today you are the team: involve the right person, ask the right question and make a safe decision.

A busy hotel lobby with guests, luggage, a map, a desk phone and a wet area near the lift

1. Look twice

Work in pairs. Find at least five things that need attention. Describe what you see before explaining what it might mean.

I can see…	It might mean…	What should we ask?
________	________	________
________	________	________
________	________	________

Discuss: Which problem should the team check first? Why?

Useful English: I can see… / It looks like… / We need to check… / This might be urgent because…