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The radio starts
On-duty board · 09:15
Only one maintenance technician is working today. He is checking a broken lift until 09:25. The duty manager is helping a guest. The receptionist is at the front desk. A housekeeper and a security officer are near the lobby.
4. Emergency inbox
| Time | Message | Your first move |
|---|---|---|
| 09:15 | Wet floor near the lift. A guest almost slips. | ________ |
| 09:16 | Room 504: My TV remote does not work. | ________ |
| 09:17 | A visitor asks for a spare key to “my friend’s room”. | ________ |
| 09:18 | A guest needs a taxi to the airport at 10:00. | ________ |
Put the messages in the order your team should act: ___ → ___ → ___ → ___. Can two issues be handled at the same time? Who will do each task?
5. Useful fact or dangerous guess?
Write F (confirmed fact), G (guess) or Q (question to check).
| Statement | F / G / Q |
|---|---|
| The floor is wet near the lift. | ___ |
| The lift caused the water. | ___ |
| Does the visitor have permission to enter the room? | ___ |
| The maintenance technician will be free exactly at 09:25. | ___ |
Team rule: Safety and identity checks come before convenience. Follow the hotel’s procedure before issuing a key. Never promise a result you have not checked.