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Meet the crew
Eight jobs. One hotel. No one can do everything.
2. Match the job to the action
Match each job with a picture AβH. Then say what the person is doing.
Match each hotel job with picture AβH
- receptionist (front desk agent)
- concierge
- bell attendant (porter)
- housekeeper
- maintenance technician
- security officer
- restaurant server
- duty manager
3. Who should handle it?
Choose the first person to contact. Add a second person when necessary. Explain the difference.
| Guest request | First contact / support |
|---|---|
| Could someone carry these bags upstairs? | ________ |
| The air conditioning is making a strange noise. | ________ |
| Can you recommend a good local museum? | ________ |
| My room has not been cleaned. | ________ |
| Someone is trying to enter my room. | ________ |
| The bill is wrong and nobody can explain why. | ________ |
Say it professionally: Iβll contact ourβ¦ / Let me check who can help. / Iβll update you when I have confirmed information.