EXTRA TASK — TRUE OR FALSE 

1. If a mechanic cannot describe the problem, the customer should trust him immediately.
2. A cheap service offer can sometimes become expensive later.
3. Suspension and alignment are both connected to how the car feels on the road.
4. A customer never needs a report if the mechanic looks confident.
5. Good garages usually explain what they inspect and why.
6. If the customer hears strange noise and feels vibration, inspection is a good idea.
7. “Return” in this topic can mean giving the car back after service.
8. “Loosen” means to make something tighter.
9. “Repair” can be both a noun and a verb.
10. “Damage” always means the car is completely broken.
11. A customer may ask to see the old part after replacement.
12. A wheel problem can influence alignment.
13. It is professional to pressure the customer to decide immediately.
14. A mechanic may inspect the suspension under the car.
15. An honest service usually gives clear information.