• Normal
• Maybe suspicious
• Definitely suspicious

Situations

1. A customer comes for wheel alignment. The shop suddenly says the suspension has serious damage, but shows no photo and gives no clear report.
2. A mechanic inspects the car, explains the problem, and gives the customer a written order before repair.
3. The shop says, “We already replaced the part. Now you must pay.”
4. A mechanic lifts the car, shows the loose part, and explains why it must be fixed.
5. The customer asks about one wheel, but the bill includes many extra repairs.
6. The mechanic says, “Your car is dangerous,” but cannot describe the exact problem.

Йuestions

• Which situation looks honest?
• Which situation looks suspicious?
• What should the customer ask?
• Would you return to this service?