Use the words from the box.

Word box:
customer, problem, inspect, report, wheel, suspension, alignment, lift, loosen, fix, return

Story

A __________ came to a small garage and said, “My car has a strange __________. It pulls left when I drive.”

The mechanic decided to __________ the car. First, he used a machine to check the __________. Then he had to __________ the car to look under it. He found that one front __________ was not in the correct position. He also checked the __________ and saw one loose part.

Before he did any repair, he wrote a short __________ and explained the problem. Then he started to __________ the bolts, adjust the part, and __________ the car. At the end of the day, he could __________ the car to the customer.

1. fix

2. customer

3. loosen

4. wheel

5. report

6. problem

7. return

8. alignment

9. lift

10. suspension

11. inspect

Follow-up questions

• What was the first problem?
• What did the mechanic check first?
• What did the mechanic do right?
• Was this service professional?