7. Choose Anton's next step 🧠

Choose A, B or C. Explain one answer.

1. The customer says, “This is terrible service!”
   A. “It is not my problem.” B. “I am sorry about that.” C. “Calm down.”
2. The address in the app is not clear.
   A. Guess. B. Ask the customer to confirm it. C. Close the order.
3. The courier is not answering.
   A. Wait all day. B. Call again later and check the route. C. Blame the customer.
4. The parcel is still near door B.
   A. Ask the customer to look near B. B. Send the courier again. C. Both can be possible.
5. The customer needs the gift today.
   A. Offer fast redelivery. B. Say “tomorrow maybe”. C. Ignore the time.

8. Complete the dialogue ☎️

Use the phrases from the box.

sorry about that / confirm the address / delivery photo / contact the courier / call you back

Customer: The app says delivered, but I do not have my parcel.

Anton: I am __________. Let me check the __________.

Customer: It is a gift. I need it today.

Anton: I understand. Could you __________, please?

Customer: Entrance A, flat 23.

Anton: Thank you. I will __________ and I will __________ in ten minutes.