📦 The Missing Parcel

Today you are the delivery team. A customer is angry, a courier is nervous, and one parcel is at the wrong door.

1. Fast warm-up: choose one 🚚

Choose one answer. Short answer is enough.

1. Online shopping is useful / risky / too expensive.
2. I usually prefer delivery to home / pick-up point / shop.
3. The worst delivery problem is late parcel / damaged parcel / wrong address / no call.
4. When a customer is angry, the first phrase must be sorry / wait / not my fault.
5. A good courier needs speed / attention / patience / all three.
6. If I lose a parcel, I feel panic / calm / I call somebody.

2. Picture talk 👀

1. Where is the parcel?
2. What is wrong: address / door / driver / customer?
3. Who sends the message?
4. What should the delivery company check first?
5. What can go wrong if the courier sends a photo but does not call?