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5. Read: The parcel at door B
Anton worked at a small delivery office. On Friday afternoon, he got a message from a customer: “Where is my parcel? The app says delivered, but I do not have it.”
The parcel number was 23B. It was a birthday gift for the customer's sister. The app had a delivery photo: a brown box near a yellow door. But the customer lived at entrance A, flat 23. The courier left the parcel near entrance B.
Anton wanted to say, “It is not my fault.” But he stopped. He checked the address, the delivery photo and the courier's route. Then he called the customer.
6. Check the facts ✅
- Who worked at the delivery office?
- What did the app say?
- What was the parcel number?
- Why was the parcel important?
- Where did the customer live?
- Where did the courier leave the parcel?
- What three things did Anton check?
- What did Anton want to say first?