Personal And Professional Questions

1. Why do customers say “it was fine yesterday”?
2. What is better: fast answer or correct answer?
3. When is “I do not know yet” a good answer?
4. What makes a customer angrier: price, waiting, or uncertainty?
5. Have you seen a situation where somebody guessed and made it worse?
6. What should a young mechanic never promise too early?
7. How can you sound calm when the other person is angry?

Exit

Say or write 4 sentences.

1. The customer was angry because ______.
2. The most important fact was ______.
3. A good mechanic asks ______.
4. I would say: “______.”