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It Was Fine Yesterday
The Customer Is Angry
A customer comes to a small garage. He says one sentence again and again:
“It was fine yesterday.”
| What you see | What it may mean |
|---|---|
| 😡 angry face | he wants a quick answer |
| 🔊 strange noise | something changed |
| 🌧️ rain yesterday | water can matter |
| 🧾 no receipt | the story is incomplete |
- Should the mechanic promise a free repair immediately?
- Should the mechanic argue with the customer?
- What should the mechanic ask first?
Useful Service Words
| Word | Meaning | Easy phrase |
|---|---|---|
| symptom | what the car does | What is the symptom? |
| noise | sound | When did the noise start? |
| warning light | dashboard light | Is there a warning light? |
| check | look carefully | We need to check it. |
| promise | say for sure | I cannot promise yet. |
| safe | not dangerous | Is it safe to drive? |
| estimate | possible price | We can give an estimate. |