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Good Question Or Bad Question?
Mark each phrase: ✅ good, ⚠️ risky, ❌ bad.
| Phrase | Mark | Why? |
|---|---|---|
| When did the noise start? | ||
| It is not our fault. | ||
| Did anything happen yesterday? | ||
| You are wrong. | ||
| Is there a warning light? | ||
| We need to check it first. | ||
| I promise it will be cheap. | ||
| I understand you are angry. |
Build A Calm Answer
Choose one part from each line.
| 1. Empathy | 2. Fact | 3. Next step |
|---|---|---|
| I understand you are angry. | The noise started after a puddle. | We need to check it first. |
| I see this is stressful. | There is no warning light. | We can give an estimate. |
| I understand this is annoying. | The noise changes when turning left. | Please leave the car for diagnostics. |
Full answer: ______. ______. ______.