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Reserve: The booking desk
Choose one guest. The receptionist may ask only clear questions.
| Guest | Hidden problem | Needed result |
|---|---|---|
| Alex Morgan | Arrival date is one day late | A room tonight |
| Nina Patel | Payment status says "not paid" | No second payment |
| Leo Kim | Double room became a twin | One bed or a fair option |
| Sara Costa | Quiet-room request is missing | A quiet room away from the lift |
Start: Good evening. May I have your name, please?
Finish: Here are two options...
One-minute record check
Without looking back, name the nine details in a complete reservation record.
name · ______ · ______ · ______ · ______ · ______ · ______ · ______ · ______
Finish: A booking reference is important because...