1. Find the facts

1. How long was Mila's train journey?
2. What event did Mila and Eva want to visit?
3. When was Eva arriving?
4. How many double rooms were still available?
5. Why could Mila not enter the room immediately?
6. What caused the different records?
7. How long did Mila need to wait?
8. What did the hotel do while she waited?

2. True or false?

Write T or F. Correct the false sentences.

1. Mila arrived in the morning.
2. Her friend was still travelling to the hotel.
3. The receptionist found the correct record immediately.
4. The booking reference helped them find the problem.
5. Mila's own email caused the mistake.
6. The receptionist corrected the PMS record.
7. Mila had a choice between two solutions.
8. The hotel made Mila pay a second time.

3. What saved the situation?

Choose the three most important things.

1. Mila had her confirmation.
2. The receptionist stayed calm.
3. The hotel had expensive furniture.
4. They checked the booking reference carefully.
5. Mila's friend was late.
6. The receptionist offered two real options.