The eight-line rescue script

Put the lines in the best order.

1. A. Could I confirm your arrival and departure dates?
2. B. Could you spell your surname, please?
3. C. Let me check the confirmation number.
4. D. Good evening. May I have your name, please?
5. E. Here are two options.
6. F. Do you have your booking reference?
7. G. One moment, please. I am checking the update.
8. H. I can see a difference in the two records.

1-___   2-___   3-___   4-___   5-___   6-___   7-___   8-___

Complete the script

name · spell · reference · confirm · difference · check · moment · do

1. May I have your ______, please?
2. Could you ______ your surname?
3. Do you have your booking ______?
4. Could I ______ the dates?
5. I can see a ______ in the two records.
6. Let me ______ the confirmation number.
7. One ______, please.
8. Let me see what I can ______.

Change the details

Use the same script with new information.