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1. Match the booking words
Match 1-8 with A-H. Use each letter once.
| Booking words | Meanings |
|---|---|
| 1. reservation | A. paid before you arrive |
| 2. booking reference | B. the first day of a stay |
| 3. arrival date | C. the kind of room, for example twin or double |
| 4. departure date | D. the number of people staying |
| 5. number of guests | E. something extra a guest asks for |
| 6. prepaid | F. a room booked for the future |
| 7. room type | G. the last day of a stay |
| 8. special request | H. a short code that identifies a booking |
1-___ 2-___ 3-___ 4-___ 5-___ 6-___ 7-___ 8-___
2. Two records, one booking
Find eight differences. Which detail is the same?
| Guest's confirmation | Hotel PMS |
|---|---|
| Name: Mila Torres | Name: Mila Torrez |
| Reference: H7K-41 | Reference: H7K-14 |
| Arrival: September 16 | Arrival: September 17 |
| Departure: September 18 | Departure: September 18 |
| Guests: 2 | Guests: 1 |
| Room: double | Room: twin |
| Breakfast: included | Breakfast: extra |
| Request: quiet room | Request: none |
| Payment: paid online | Payment: pay at hotel |
- Which mistake could leave Mila without a room tonight?
- Which mistake could make her pay twice?
- Which two mistakes are probably simple typing mistakes?
- What should the receptionist check first?