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6. Choose the correct action
-
You see the wrong label on a box.
a) deliver it fast
b) check and correct it
c) ignore it -
The customer calls about a mistake.
a) hang up
b) say sorry and check the problem
c) wait until tomorrow -
You are not sure about the address.
a) compare the address before delivery
b) guess
c) leave the box anywhere -
Two customers have each other’s boxes.
a) do nothing
b) take photos only
c) return and exchange the boxes -
After a mistake, the best rule is
a) faster, faster, faster
b) stop, check, deliver
c) pack, sleep, repeat
7. Fill in the mini report
Use the words below.
driver / wrong / labels / customers / checked / delivered
Mini Report
Today a __________ made a delivery mistake. Two boxes had __________ addresses. The __________ were wrong. The driver returned to both __________, __________ the boxes, and finally __________ the correct goods.
8. Write short answers
- What should a driver check before delivery?
- What should a worker do after a delivery mistake?
- Why is careful work important in logistics?