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At the end of the day, Leo returns to the warehouse. He is tired, but he learns something important. Small mistakes can create big delivery problems. Now he wants to work more carefully.
The supervisor gives Leo a simple rule:
Stop — Check — Deliver
Leo writes this rule on a small paper and puts it in the van.
The next morning, Leo checks every label before he starts work. He smiles and says, “Today will be better.”
Task 4A. Answer the questions
- Where does Leo go at the end of the day?
- Is Leo happy or tired?
- What can small mistakes create?
- What rule does the supervisor give Leo?
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Where does Leo put the rule?
Task 4B. Choose the best title
a) A New Warehouse
b) A Wrong Delivery
c) A Cheap Box
Answer: __________________
5. Match the problem and the action
- The customer gets the wrong box.
- The driver is not sure about the address.
- Two boxes have the wrong labels.
- The customer needs the goods today.
- There is a delivery mistake.
a) Check the address carefully.
b) Report the problem.
c) Work quickly.
d) Take the box back.
e) Change the labels.