📱 The screenshot

Mariya finds a screenshot. It says: 30 September - 2 October, two guests, standard double room. The name is written Mariya Orlova. The receptionist searched for Maria Orlova.

Task 3

Choose the next two actions and explain why they come before the others.

1. search again with the spelling from the screenshot
2. ask Mariya to make a new booking immediately
3. check whether the booking came through a partner website
4. tell Mariya that the hotel has no responsibility

Make one question that checks the booking channel without blaming the guest.

Task 4

The booking is still not visible. Mariya says: “I have the payment message, but the booking site has not replied.”

Write a two-line response. The first line should explain what you will check. The second line should tell Mariya what will happen next.