Theme
Dark / Light
Text size
Canvas lesson only
11. Dispatch call: role-play 🎧
Work in groups of three: driver / dispatcher / customer. First read the card, then speak without reading.
| Driver 🚚 | Dispatcher 🧭 | Customer / café ☕ |
|---|---|---|
| The bridge is closed. You are safe. You see a risky gravel road and a clear bypass. | Ask about safety. Choose a route. Give a new ETA. Ask somebody to update the customer. | You open at 12:00. You need clear information, not a perfect promise. |
Must use: The bridge is closed. / I am stopped safely. / Take the bypass. / The new ETA is... / I will update you...
12. Your dispatch card 🧠
Choose one situation. Make a 3-line plan with your partner.
- 🚧 Road works add 25 minutes; the customer has an appointment.
- 🌧️ Heavy rain makes the usual road unsafe; the bypass is longer but clear.
- ⛽ The driver needs fuel; the next station is 8 km away; delivery is in 45 minutes.
- 📍 The customer changed the address after the vehicle left the warehouse.
1. Problem: ______ 2. Safe action: ______ 3. Customer update: ______
13. Exit: the professional route ✅
Choose one ending and add because.
- The shortest route is not always the best route because ______.
- A dispatcher must first ______.
- A good ETA is ______.
- Clear information helps the customer ______.
One phrase I can use at work: ______________________________