5. Read: Vehicle 17 at the river

At 11:20, Kirill, the driver of Vehicle 17, called the dispatch office. He was taking food boxes to Riverside Café. The main road was only 18 kilometres, and the app had shown an arrival time of 11:45.

But a bridge near the river was closed for an inspection. Kirill stopped safely before the barrier. He could see a gravel road on the map, but he did not know its condition. “I do not want to take an unknown road with these boxes,” he said.

Dispatcher Lena checked the route board. The bypass was 31 kilometres and would take about 38 minutes. She told Kirill to take the bypass and gave a new ETA: 11:58. Then she sent the café a short update: “The bridge is closed. Your delivery is on the bypass road. New ETA: 11:58. We will update you again in ten minutes.”

6. Check the important facts ✅

1. What vehicle number was Kirill driving?
2. Where was he taking the boxes?
3. What time did he call?
4. Why was the bridge closed?
5. Why did he not choose the gravel road?
6. How long was the bypass?
7. What was the new ETA?
8. Why was 11:58 important for the café?

7. The decision is not only about kilometres

Complete with one reason: safety / time / clear information / customer trust.

1. Kirill stopped before the barrier because of ______.
2. Lena chose the bypass because the road information was clear. This is ______.
3. The café received an ETA because it needs ______.
4. Lena promised another update because of ______.