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3. Essential dispatch language 🧭
| Phrase | Use it when... |
|---|---|
| The bridge is closed. | you report the problem clearly |
| I am stopped safely. | you tell the dispatcher there is no danger |
| What is the new ETA? | you ask for the estimated arrival time |
| Take the bypass road. | you give a new route |
| Please update the customer. | the delay affects another person |
| I will call again in ten minutes. | you need to check and promise the next update |
Say the phrase, then point to its use. Which two phrases are most important for a worried customer?
4. Route board: choose like a dispatcher 🗺️
Vehicle 17 must reach Riverside Café. It is 11:20 now. The café opens at 12:00.
| Route | Distance | Time | Information |
|---|---|---|---|
| Main road | 18 km | — | Bridge closed for inspection |
| Bypass road | 31 km | 38 min | Clear road, normal traffic |
| Gravel road | 22 km | Unknown | Narrow; the driver does not know it |
- Which route is impossible?
- Which route is shortest but risky?
- Which route is professional?
- What is the new ETA after 38 minutes?
- Will the café receive the delivery before opening?