🚚 The Closed Bridge: a Dispatch Decision

Today you are a transport team. The driver is safe. The bridge is closed. The customer needs information before lunch.

1. Look and decide 👀

Answer in one word, with a finger, or in a pair.

1. Who is in the office: driver / dispatcher / customer?
2. What is closed: bridge / warehouse / café?
3. What should the driver do first: drive through / stop safely / call nobody?
4. What should the dispatcher check: route / ETA / customer contact / all three?
5. Which is more professional: guess / give clear information / promise an impossible time?

2. First sixty seconds ⏱️

Put these actions in a sensible order. There can be more than one good answer.

1. ___ Update the customer.
2. ___ Stop in a safe place.
3. ___ Check an alternative route.
4. ___ Report the closed bridge.
5. ___ Give a realistic new ETA.

Useful start: The bridge is closed. I am stopped safely. Can you check another route?