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A customer is waiting and looks impatient. He says:
“I need fast service today. I can’t wait.”
Part: brake pads (new)
Condition: clean and dry
Size: small
Note: customer wants fast service today
Alex thinks:
“This is easy… but I still must check quickly. If I rush too much, I can make a mistake
⚠️ Job B — “Battery” (safety risk)
Another car arrives. The hood is already open. Alex looks at the battery and doesn’t like it.
Part: car battery (old)
Condition: case looks dirty
Terminals are open (no cover)
Weight: heavy
Note: safety risk
The customer says:
“It’s okay, just test it quickly.”
Alex thinks:
“If I touch the terminals wrong, it can spark. I must make it safe
❓Job C — “Tire + rim” (customer pressure + danger)
A customer drives in and points at the wheel. The tire is wet, and Alex sees a cut.
Part: wheel (tire + rim)
Size: wide
Condition: tire is damaged (cut) and wet
Note: customer says: “It’s probably fine.”
The customer jokes:
“Bro, it’s fine. I drove like this yesterday!”
Alex thinks:
“This is the dangerous type. Customer wants to drive, but the tire is cut. I must decide.”