Not Perfect. Better.

'The photo shows a different room,' the receptionist said. 'I am sorry. There is a quiet room at the back. There is no sea view, but the Wi-Fi works. You can see it now. We can also return 3,000 roubles.' Lera and Katya checked the new room. The window faced a small garden. It was quiet, and Lera called her mother using the Wi-Fi. They accepted the room and got 3,000 roubles back. 'Not the view we paid for,' Katya said, 'but now we can sleep.'

1. What changed?

1. Did they leave the guesthouse?
2. What was outside the new window?
3. Was the new room noisy?
4. Did Lera check the Wi-Fi?
5. How much money did they get back?
6. Which promise was still not met: a quiet room / Wi-Fi / a sea view?

2. Which review uses the facts?

1. A. Five stars. "Everything was perfect from the start. Our room had a sea view."
2. B. One star. "The room was dirty. Nobody listened to us. We left immediately."
3. C. Three stars. "Our first room was not like the advert. The staff offered a quieter room and returned some money. We still had no sea view."

Which review matches the story? How many stars would you give: 1 / 2 / 3 / 4 / 5?

3. Finish the story

Use: photos, noisy, help, checked, quiet.

1. Lera booked the room because of the ___.
2. The first room was ___.
3. The friends asked for ___.
4. They ___ the second room.
5. The second room was ___.

4. Your choice

1. Same price: a sea view and noise / a garden view and quiet?
2. A problem happens: a quick apology / a real solution / both?
3. Before your next booking: look at photos / read recent reviews / check the location?