What Would You Choose?

1. Three possible decisions

1. A. Stay in this room. No new booking. No extra payment. But the noise and Wi-Fi problem are still there.
2. B. Ask to see another room. Check the view, the noise and the Wi-Fi before saying yes.
3. C. Leave and find another guesthouse. It costs more. Ask for the first payment back, but you do not know the answer yet.

1. Which option is best for Lera: A / B / C?
2. Which option costs more?
3. Which option keeps the same problems?
4. Which option lets them check a room first?

2. A small problem or a big problem?

Choose: okay for me / not okay for me.

1. No sea view, but a quiet room.
2. A beautiful view, but loud music all night.
3. No Wi-Fi, but you have mobile internet.
4. No Wi-Fi and you need to work online.
5. A smaller room for a lower price.
6. The right room, but it is not ready for two hours.

3. Which reply helps?

Read the replies. Choose the best one for this situation.

1. A. "Wi-Fi is free. You did not pay for it, so it is not a problem."
2. B. "I am sorry. Let me check another room. You can see it before you decide."
3. C. "We have a better room. It costs 3,000 roubles extra."

1. Which reply offers a check before a decision?
2. Which reply asks for more money?
3. Which reply ignores one problem?

4. Complete the conversation

Use: problem, photos, street, Wi-Fi, check, room. Use each word once.

1. Lera: Excuse me. We have a ___.
2. Lera: Our room is different from the ___.
3. Lera: There is a noisy ___ outside.
4. Katya: And the ___ does not work.
5. Receptionist: I am sorry. Let me ___ your booking.
6. Receptionist: Let's look at another ___.

Can we see it first?

5. One thing first

Choose what to do first.

1. The room is different. Show the advert / Buy another ticket.
2. Another room is offered. Check it / Agree without looking.
3. A refund is offered. Ask how much / Leave without asking.