📱 The 7:40 delivery
Work in threes. Change roles after three minutes.
Driver: You have seen the smoke. You want to help the delivery, but you do not want to risk the van.
Technician: Ask two useful questions. State one confirmed fact. Give one safe next action. Do not name a fault you cannot confirm.
Dispatcher: The delivery matters. Ask what information you need to organise a replacement plan.
Task 6
The observer writes down the best line from the conversation in each box.
| Useful question | Confirmed fact | Next action |
|---|
| ________________ | ________________ | ________________ |