⚓ At the port
04 / Inspection and handover · What can leave?
Two days later, the port team reports: 232 containers have been checked and cleared. The other eight are still on hold. Three of these eight have serious visible damage.
📅 The delivery is now four days behind the original schedule. This does not confirm a new arrival date for every customer.
📋 Task 7 · Read the inspection list
For this case, write GO (cleared to continue), CHECK (awaits inspection), or STAY (damaged; held at the port).
| Item | Port report | Your decision |
|---|---|---|
| 🛢️ Fuel drums | Damaged; held by the port team | ___ |
| 📱 Phone parts | Wet boxes; inspection not complete | ___ |
| 🏥 Medicine | Boxes near the wet area; inspection not complete | ___ |
| 🚲 Bicycles | Dry and sealed; cleared by the port team | ___ |
| ☕ Coffee | Wet cartons; inspection not complete | ___ |
🔎 Is “dry and sealed” enough by itself, or do you also need the port team’s clearance?
✉️ Task 8 · A clear customer message
Choose one customer. Write four short sentences: the cargo status, the incident, the action and the next update.
Dear customer,
Your ___ is ___.
There was a fire on the ship. Nobody was injured.
The port team has ___ / is still ___.
We will ___.
✅ Check: Does every statement match the case? Does the last sentence promise an action you can take?
🎭 Final challenge · The customer calls
Student A — Logistics manager: Use your message. Give confirmed facts. Say clearly what still needs checking.
Student B — Customer: Ask: “Where is my cargo?” “Is it safe?” “When will it arrive?” Then ask one more question.
⏱️ Speak for one minute. Swap roles and change the customer.
🔄 New pressure: “I need it tomorrow. Can you promise?” Give a helpful answer without inventing an arrival date.
🎟️ Leave the shift with one useful sentence
Today I can… explain a cargo problem / give a reason / update a customer.
One fact: ___
One thing still unknown: ___
My best customer sentence: “___”
🧠 Finish: “A good logistics manager checks ___ before promising ___.”