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3. Picture choice: The room board
| Room | Main features |
|---|---|
| A ποΈποΈ | twin room, two separate beds |
| B πΆ | family room, large bed, cot |
| C βΏ | wide doorway, accessible bathroom |
| D π» | quiet room, sofa, work desk |
4. Make the hotel decision
Choose a room for every guest. More than one answer is possible only if you can explain it.
| Guest | Your recommendation |
|---|---|
| 1 π | Room ___ because it has ___. |
| 2 π¨βπ©βπ§ | Room ___ because it has ___. |
| 3 βΏ | Room ___ because it has ___. |
| 4 πΌ | Room ___ because it has ___. |
Professional rule: recommend, but do not promise before you ask about the guest's exact needs.
5. Ask before you offer
Cover the right column. In pairs, try to complete each professional question.
| Purpose | Useful question |
|---|---|
| start politely | How may I help you? |
| number of people | How many guests will be staying? |
| room type | Would you prefer a double or a twin room? |
| important needs | Do you have any special requests? |
| accessibility | Which accessible features do you need? |
| check meaning | Do you mean two separate beds? |