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π The Booking Call: Find the Right Room
Your mission: notice the guest's needs, ask useful questions and recommend one suitable room.
| β Ask | What do you need? |
|---|---|
| π Notice | Which details are important? |
| ποΈ Offer | Which room is suitable? |
| π¬ Explain | Why is it a good choice? |
Dates, times and prices come later. Today the focus is the guest.
1. Picture detective: Who is the guest?
| Guest | Say one sentence |
|---|---|
| 1 π | They may need ... |
| 2 π¨βπ©βπ§ | They may need ... |
| 3 βΏ | He may need ... |
| 4 πΌ | He may need ... |
Think: What can you see, and what must you ask instead of guessing?
2. Match the clue to the need
Connect 1-4 with A-D. Say the full sentence: Guest 1 may need ... because ...
| Guest clue | Possible need |
|---|---|
| 1. We are friends, not a couple. | A. a desk and a quiet room |
| 2. We are travelling with a baby. | B. an accessible bathroom |
| 3. Steps and narrow doors are difficult. | C. two separate beds |
| 4. I need to work this evening. | D. a cot |
Extra: Which question would confirm each need?