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3. Recommendation engine
| Step | Useful phrase |
|---|---|
| ask | What matters most to you? |
| clarify | When you say “comfortable”, do you mean...? |
| recommend | I recommend ___ because it offers ___. |
| be honest | It may not suit you if ___. |
| check | Would that work for you? |
Try, then check: business traveller + quiet hotel → I recommend the City Hub because it has work desks and reliable Wi-Fi. Would that work for you?
4. One place, three recommendations
A lakeside town offers a central hotel, quiet guesthouse, family apartment, hiking routes and accessible transport.
| Traveller | Recommendation |
|---|---|
| family | family apartment, because it offers space and a kitchen |
| business traveller | central hotel, because transport and Wi-Fi are convenient |
| older couple | quiet guesthouse, after checking stairs and transport |
Your turn: add recommendations for travellers 1, 5 and 6.
5. Mini-test: strong or weak advice?
- “You are young, so you will love hostels.”
- “What kind of atmosphere do you prefer?”
- “This tour is perfect for everyone.”
- “The route is step-free, but I will confirm the bathroom access.”
Check: 1 weak stereotype; 2 strong question; 3 weak promise; 4 strong and specific.