Final Part 

After discussing the situation, the manager decides to split the solution. The most important boxes are transferred to a smaller van, which can move faster through the city. The rest of the cargo will arrive later with the second truck.

The customer is informed about the delay but is happy to receive the urgent parts first. The company also starts an internal investigation to find the missing boxes.

By the end of the day, the delivery is partially completed, and the situation is under control. However, the company understands that better tracking and communication are necessary to avoid such problems in the future.

9. Answer the final questions

1. What decision does the manager make?
2. Why is the customer finally satisfied?
3. What does the company start to investigate?
4. Is the problem completely solved? Why or why not?
5. What should the company improve in the future?

10. Put the events in the correct order

Write the numbers from 1 to 6.

___ The supplier confirms that 120 boxes were sent.
___ The customer calls and complains.
___ The manager sees a delay in the system.
___ A smaller van takes the urgent boxes.
___ The driver reports a mechanical problem.
___ The company starts an investigation.

11. Match the words to the definitions

1. shipment
2. warehouse
3. tracking number
4. carrier
5. supplier
6. damaged goods

a. a code used to follow a delivery
b. a company that sends products
c. a transport company
d. goods that are broken or not in good condition
e. goods being transported
f. a place where goods are stored

12. Complete the sentences

Use the words below.

shipment
delay
warehouse
route
carrier
invoice
cargo
dispatch

1. The company is waiting for an important __________________.
2. The truck cannot continue the __________________ because of a mechanical problem.
3. The goods are still in the __________________.
4. The customer asks why there is a __________________.
5. The transport company is the __________________.
6. The document for payment is the __________________.
7. The boxes and goods inside the truck are the __________________.
8. The company will __________________ a new vehicle.

13. Speaking task

Work with a partner.

Student A: Manager

Student B: Customer

Use the situation below.

The delivery is late. Some boxes are missing. The customer needs the goods today.

Include these points in your conversation:

• ask about the shipment
• explain the problem
• give an apology
• offer a solution
• agree on the next step

14. Writing task

Write an email to the customer.

Include:

• the reason for the delay
• information about the missing cargo
• the company’s solution
• a polite apology

Email

Subject: Delivery Update

Dear Customer,

Best regards,
Logistics Team

15. Think and write

What can logistics companies do to prevent problems like this?

Write 4–5 sentences.