The manager quickly calls another transport company and asks for help. A second truck is available, but it is on the other side of the city. It will take at least two hours to reach the broken vehicle.
Meanwhile, the warehouse checks the documents again and contacts the supplier in Germany. The supplier confirms that they sent 120 boxes, not 95. This means the missing cargo was lost somewhere during transportation.
The driver shares his location and says the road is partially closed due to construction, which is causing additional delays. The situation is becoming more complicated, and time is running out.
5. Discuss the situation
Answer the questions.
- Is the second truck a good solution? Why or why not?
- What should the manager tell the customer?
- Who may be responsible for the missing cargo?
- What is the biggest problem now: the truck, the road, or the missing boxes?
- What should the company do first?
6. Choose the best solution
Read the options and choose the best one.
Option A
Wait for the second truck and deliver everything later.
Option B
Send a smaller van for the urgent boxes and deliver the rest later.
Option C
Cancel the delivery and send a new shipment tomorrow.
Option D
Tell the customer to come to the warehouse and collect the cargo.
Which option is best? Explain your answer in 3–4 sentences.
7. Find the logic problem
Read each situation and explain what is wrong.
A
The supplier says all 120 boxes were sent, but the driver says he only received 95 boxes.
What is wrong?
B
The system shows the truck is moving, but the driver says the truck is broken.
What is wrong?
C
The delivery is marked as completed, but the customer did not receive anything.
What is wrong?
D
The cargo is in the warehouse, but the company says it was delivered to the customer.
What is wrong?
E
The driver says the road is closed, but the GPS shows traffic moving on the same road.
What is wrong?