The Broken Supply Chain

Vocabulary

shipment
cargo
delivery
delay
warehouse
customs
invoice
tracking number
route
supplier
damaged goods
dispatch
carrier

1. Read the story

A logistics company in Istanbul is waiting for an important shipment from Germany. The cargo includes spare parts for auto repair shops. The delivery is scheduled for this morning, and many customers are expecting their orders today.

At 9:00 AM, the manager checks the system and sees a delay. The tracking number shows that the truck stopped 120 kilometers away from the city. The driver sends a message: the truck has a mechanical problem and cannot continue the route.

At the same time, the warehouse team reports another issue. According to the documents, the shipment should contain 120 boxes, but only 95 boxes are listed in the system. Some cargo may be missing.

Suddenly, an angry customer calls. He says he needs the spare parts urgently and cannot wait. The manager now has three problems: a broken truck, missing cargo, and an unhappy customer. The team must act quickly to solve the situation.

2. Answer the questions

1. Where is the shipment coming from?
2. What is inside the cargo?
3. What problem does the driver report?
4. How many boxes should be in the shipment?
5. How many boxes are listed in the system?
6. Why is the customer angry?
7. What three problems does the manager have?

3. Continue the story

Complete the sentences.

1. After the customer’s call, the manager decides to ____________________________.
2. The first person the manager contacts is ____________________________.
3. To solve the delay, the company can ____________________________.
4. To find the missing cargo, the team should ____________________________.

Then write 3–4 full sentences to continue the story.