TASK 5. CHOOSE THE BEST PHRASE 
Phrases:
1) I want to return this item.
2) I have a claim.
3) What is the reason?
4) Do you have a receipt?
5) We can offer a refund or a replacement.
6) Please open the package.
7) Please compare it with the receipt.
8) Report it to the supervisor.
9) I can accept the return.
10) I must refuse the return.

Situations:
A) Customer comes with a package and says “Return.”
B) Worker needs the document.
C) Worker needs to see what is inside.
D) Receipt says headphones, box has charger.
E) Customer wants money back OR a new item.
F) Customer has no receipt and you cannot confirm.