STORY: “THE MONDAY RETURN PARADE” 📦

1) It is Monday at BlueBox Warehouse. The return desk is busy. A supervisor, Mr. Hill, stands with a coffee and a serious face.
He says to the new workers, Nina and Alex: “Returns can be friendly… and returns can be crazy. Today you will see both.”

2) Mr. Hill points to a simple poster on the wall:
“check → open → compare → confirm → report → accept / refuse → pack”
He says: “If you follow this, you are safe.”

3) A customer named Kevin arrives with a package and a big sigh.
Kevin says: “I want to return this item.”
Nina smiles: “Do you have a receipt?”
Kevin says: “Yes. Please. I just want a replacement.”

4) Nina checks the receipt. It says: Order 88, quantity 1, item: Headphones.
Nina opens the package. Inside is… a small phone charger.
Nina blinks two times and says: “Hmm. This is not the same item.”

5) Nina compares the charger with the receipt again. Still not the same.
Kevin says: “I did not pack this! I only open packages, not magic boxes!”
Nina tries not to laugh. She says: “OK. I understand. You have a claim. What is the reason?”
Kevin says: “Wrong item. I want a replacement.”

6) Nina reports it to the supervisor. Mr. Hill comes, checks, opens, compares, and then confirms.
He says: “Yes. This is a claim. Wrong item in the package.”
He looks at Kevin and says: “We can offer a refund or a replacement.”
Kevin says: “Replacement, please.”
Mr. Hill says: “We accept the return.”

7) After Kevin leaves, the next customer arrives fast. Her name is Maria.
Maria says: “I want a refund.”
Alex asks: “Do you have a receipt?”
Maria says: “No receipt. Only package.”

8) Alex opens the package and checks the item. He compares… but there is nothing to compare with.
Alex says: “I can’t confirm.”
He reports to Mr. Hill.

9) Mr. Hill stays calm. He asks Maria: “What is the reason?”
Maria says: “I don’t like it.”
Mr. Hill says: “I understand, but without a receipt we cannot confirm. I must refuse the return.”
Maria is angry, but Mr. Hill is polite: “I’m sorry.”

10) Nina and Alex pack the accepted return for the warehouse process.
Mr. Hill says: “Good job. Today you learned the real rule: be kind, but follow the system.”

TASK 3. QUESTIONS 

1) What is the name of the warehouse?
2) Who is the supervisor?
3) What does Kevin want first: refund or replacement?
4) Does Kevin have a receipt?
5) What item is on Kevin’s receipt?
6) What item is inside Kevin’s package?
7) What is Kevin’s reason (one short phrase)?
8) What word fits Kevin’s situation: return or claim?
9) Who confirms the problem: Nina, Alex, or Mr. Hill?
10) What does Maria want?
11) What is Maria missing?
12) Why does Mr. Hill refuse Maria’s return? (Say it in easy words.)
13) Which actions does Mr. Hill do in the story? Say 4 verbs in order.
14) At the end, what do Nina and Alex do with the accepted return? (one verb)