Theme
Dark / Light
Text size
Canvas lesson only
Mini Dialogues
| Guest | Receptionist |
|---|---|
| Excuse me. My key card does not work. | I am sorry about that. Can I see your card? |
| Yes, here you are. | Thank you. I can make a new key card. |
| Thank you. | You are welcome. Is there anything else? |
Change the problem and keep the same structure.
Role-play Wheel
Guest chooses one problem. Receptionist must use all four steps.
| Guest problem | Extra emotion |
|---|---|
| The room is noisy. | angry |
| The Wi-Fi is slow. | tired |
| The booking is wrong. | worried |
| There is no hot water. | cold |
| The room is dirty. | disappointed |
Professional Upgrade
Make the receptionist sound better. Replace short phrases with polite phrases.
| Too direct | Better |
|---|---|
| Wait. | Could you wait a moment, please? |
| Give me your card. | Can I see your key card, please? |
| I don't know. | Let me check that for you. |
| No. | I am sorry, that is not available right now. |
Exit Ticket
Choose one hotel problem and write a 5-line solution dialogue.
Must include: sorry, one question, one solution, Is that okay?