Check-out Situations

Receptionist: answer politely. If something is impossible, say sorry and offer another solution.

Final Role-play

Create a full hotel story:

1. Check-in: guest arrives.
2. Problem: guest has one problem.
3. Solution: receptionist helps.
4. Check-out: guest leaves and pays.

Use 12-16 lines total.

Exit Ticket

Write 3 useful check-out phrases you want to remember.

Then write one question a guest can ask at check-out.