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Hotel check-in script
Goal: check in a guest from greeting to room information.
Today you are a reception team. Your guest is tired, so your English must be simple, polite and useful.
| Reception job | Language job |
|---|---|
| Welcome the guest | Good morning. Welcome to... |
| Find the reservation | What is your name, please? |
| Check documents | Can I see your passport, please? |
| Give information | Your room is... Breakfast is... |
Phrase -> function
- Welcome to Grand Star Hotel.
- Do you have a reservation?
- What is your name, please?
- Can I see your passport, please?
- Your room is on the second floor.
- Breakfast is from 7 to 10.
- The lift is on the left.
- Enjoy your stay.
Core Dialogue
| Receptionist | Guest |
|---|---|
| Good morning. Welcome to Grand Star Hotel. How can I help you? | Hello. I have a reservation. |
| What is your name, please? | My name is Anna Petrova. |
| Can I see your passport, please? | Yes, here you are. |
| Thank you. You are in room 314. Here is your key card. | Thank you. Is breakfast included? |
| Yes, breakfast is included. It is from 7 to 10. | Great. Where is the lift? |
| The lift is on the left. Enjoy your stay. | Thank you. |
Complete the receptionist script
Good morning. Welcome to Grand Star Hotel. Do you have a
? What is your
, please? Can I see your
? Here is your
. Breakfast is
. Enjoy your
.
reservation
name
passport
key card
included
stay
room