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🎯 The difficult request
Nadia says: “I need a five-star hotel near the station. It must be cheap, quiet, have a sea view and a family room. I arrive at 23:30.”
No hotel is perfect. A professional adviser does not say “Yes, everything is possible.”
Task 10
Choose two questions you need first:
- What is the exact budget per night?
- What colour is your suitcase?
- How many people need the room?
- What is more important: the station or the sea view?
- Do you like coffee?
Task 11
Work in threes. Guest: Nadia. Adviser: ask two useful questions and recommend one realistic option. Observer: listen for a need, a reason and one honest limitation.
Exit ticket
Write one line: I recommend ______ because ______. One limitation is ______.