Important information: The delivery company changed the reservation. Contact the mechanic at about eleven and confirm the collection time.
Read it silently. Then mark where you would pause and read it to a partner.
Answer the questions from the message. Find the exact word or phrase that gives you each answer.
Mark the strongest part in: customer, reception, engineer, department. Read each word once slowly and once normally.
Read one sentence from today's message to a partner. Your partner says the message in their own words.
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