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3. Match the logistics words π¦π
Match 1-8 with A-H. The emoji helps, but read the definition.
| Word | Definition |
|---|---|
| 1. parcel π¦ | A. give something to the customer |
| 2. address π | B. a picture that proves where the parcel is |
| 3. deliver π | C. a box or package sent to somebody |
| 4. wrong door πͺ | D. a worker who brings parcels |
| 5. delivery photo πΈ | E. another place where the customer can get the parcel |
| 6. courier π§ | F. street, house and flat information |
| 7. pick-up point πͺ | G. phone and say what happened later |
| 8. call back βοΈ | H. the parcel is near a different entrance or flat |
1-___ 2-___ 3-___ 4-___ 5-___ 6-___ 7-___ 8-___
4. Useful phrases π£οΈ
Repeat. Then choose the best phrase for each situation.
- I am sorry about that.
- Let me check the delivery photo.
- Could you confirm the address, please?
- I will contact the courier.
- We can send the courier again.
- I will call you back in ten minutes.
- The customer is angry. First phrase: ______.
- You need the street and flat number: ______.
- You need time to check information: ______.
- The parcel is at the wrong door: ______.