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7. Choose the best action 🧠
Choose A, B or C. Explain one answer.
- The car does not start.
A. Hit the car. B. Check simple things first. C. Ignore it. - The phone battery is 2%.
A. Watch videos. B. Make one important call. C. Take many photos. - You see a warning light.
A. Ask what light it is. B. Say “it is fine”. C. Drive very fast. - You do not know the problem.
A. Guess. B. Explain symptoms clearly. C. Say nothing. - The customer is worried.
A. Laugh. B. Stay calm and ask questions. C. Blame them.
8. Complete the call ☎️
Use the words: problem / start / battery / light / check / call / back
Nikita: Hi, Dima. I have a ______. The car does not ______.
Dima: Is the ______ okay?
Nikita: I am not sure. There is a warning ______.
Dima: First ______ the battery and the oil.
Nikita: My phone is almost dead.
Dima: Then ______ a mechanic now and call me ______ later.