Later that evening, Dima delivers food to an angry customer. The man opens the door and says, “Finally! The food is cold!” Dima wants to say, “It’s not my fault,” but he remembers that he must be polite. He says, “I’m sorry for the delay. I had a problem with the address before your order.”
Task: Polite or rude?
Mark the phrases as P polite or R rude.
-
“It’s not my problem.”
-
“I’m sorry for the delay.”
-
“Wait, I’m busy.”
-
“Let me check the information.”
-
“You gave a bad address.”
-
“Thank you for waiting.”