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Mr. Blake calls customer service. He reports the problem and says he wants to sue the company. The customer service worker checks the order number and the system. Soon, the company finds the mistake. The labels were mixed up in the warehouse. But now it is too late. The parcels are already delivered.
Task 21. Match the verbs
- report
- check
- find
- deliver
- sue
a. bring to customer
b. discover
c. tell about a problem
d. go to court against a company
e. look at something carefully
Task 22. True or False
- Mr. Blake reports the problem.
- The customer service worker checks the system.
- The company does not find the mistake.
- The labels were mixed up.
- The parcels are still in the warehouse.
Task 23. Answer the questions
- Who calls customer service?
- What does the worker check?
- What was mixed up?
- Why is it too late?