🚗 The strange noise

Alina arrives at the service garage. She says: "My car makes a strange noise, but only sometimes. I need it tomorrow."

Task 1

Choose the first three questions you need. Put them in the order you would ask them.

1. When do you hear the noise?
2. What music do you usually play in the car?
3. Does it happen when you brake, turn or drive straight?
4. What colour is the car?
5. Where does the noise seem to come from?
6. Do you think it is definitely the engine?

Task 2

Give Alina a two-line opening. Your first line should take the problem seriously. Your second line should ask for one useful fact.

Change partners. The new customer says: "Please just tell me what is broken." Reply without inventing a diagnosis.